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Service Desk Analyst with French

Poziții disponibile: 7 poziții
76
0
FULL-TIME
IT & Software
Iași
SCC Services Romania

Company description:

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe.

We serve over 2,500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers. 

Main duties:

  • Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
  • Put knowledge and training to work in resolving as many incidents as possible on initial contact;
  • Prove attention to details in recording and classifying all incoming technical incidents;
  • Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
  • Be part of the team and help your folks meet the service performance indicators;
  • Make our customers and users have a great day after talking to you;
  • Learn, grow and have fun!


Ideal Candidate


  • Excellent verbal and written communication skills in French;
  • At least medium level of English;
  • Usage of MS Office and MS based applications;
  • Hard working, performance driven, solution oriented, team centric;
  • Available to work business hours in shifts between 08.00 and 21.00, Monday to Friday;
  • Basic technical support experience is considered advantage.

What we offer:

  • Consistent benefits package: transportation allowance, medical subscription from a list of providers, gym subscription and discounts including preferential rates to 7Card, Bookster corporate library subscription, free hot beverages;
  • High quality external and internal technical trainings;
  • Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans;
  • Team events: up to 3 team building activities per year, Christmas party for both employees and kids, Employee Summer Festival, 1st of June kids party;
 

We are SCC – great things happen when we work together!

Send your questions at cariera@scc.com. We’ll be glad to offer you more details!

Service Desk Analyst with French
SCC Services Romania

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