Customer Service - Process Associate - Portuguese - On Site Iasi

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Customer Service – Process Associate - Portuguese - On Site Iasi

Responsibilities  

• Capable of ensuring policy/legal compliance and safety of content uploaded to the platform. 

• Preferably familiar with the social media industry and content moderation practices. 

• Flexible to policy changes, shifting schedules and dedicated to standard operating protocols. 

• Answering customer inquiries via phone, email, chat, or social media 

• Assist with Customer issues and providing solutions. 

• Escalating complex issues to Tier 2 or 3 support. 

• Maintaining a positive and professional attitude. 

• Adhering to company policies and procedures. 

• Keeping up to date on company’s products and services. 

• Gathering customer feedback and identifying areas for improvement. 

• Participating in training and development programs. 

• Supporting marketing and sales initiatives. 

Qualifications  
• Minimum upper intermediate (B2) in Portuguese

• English Level Upper Intermediate (B2) or Intermediate (B1) 

• Education qualification: High School and above. 

• 0 to 6 months of customer service experience, it will be an advantage. 

• Excellent communication and customer service skills 

• Strong problem-solving and analytical skills 

• Ability to work independently and as part of a team. 

• Ability to work under competitive environment and meet the business requirements. 

• Proficient in using computers and social media applications.

Encouraged qualifications  
•    Relevant experience in phone customer service / call center 
•    High motivation and ability to learn
•    Ability to work under time pressure
•    Proactive approach
•    Solution-oriented
•    Flexible
•    Team player

What can we offer? 
·    Attractive salary
·    Stable job offers - employment contract
·    Work in a multicultural and diverse environment with employees from over 30 countries
·    Genpact supports professional trainings and great career development opportunities
·    Free access to our award-winning learning platform 
·    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.