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QA Analyst and Trainer with French

Poziții disponibile: O poziție
450
0
FULL-TIME
Servicii & BPO
Iași
Conduent

Tasks

Key responsibilities include the following areas:

·         Develops training material and effectively delivers training on tools and processes as well as soft skills during the transition and steady state period of a project

·         Works on quality assurance activities for selected processes, tools and reporting following the quality assurance plans

·         Conducts audits and reviews/analyses data and documentation

·         Assists in the development of systematic approaches for assuring high quality services

·         Integrates and aligns the processes that will best achieve the desired results

·         Makes continual improvement of products, processes and systems

·         Executes all QA plan initiatives based on defined quality criteria that meet Client expectations

·         Assures continuous improvement in quality via quality check findings, coaching, calibration, etc.

·         Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management

·         Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance

·         Provides guidance and participates in the performance of audit procedures

·         Provides Coaching/Training on the QA findings + refresher trainings;

·         Contributes to the creation and execution of the Continuous Process Improvement initiatives - coming from QA findings;

Knowledge, Skills and Experience

Essential:

·         Interest in Quality Assurance, Coaching and/or Training, any experience in these areas would be an asset

·         Minimum one and a half years' experience in a fast-paced, demanding, high growth organisation

·         Excellent/fluent writing, spelling and grammar skills in English – advanced level

·         Excellent/fluent writing, spelling and grammar skills in French – advanced level

·         Additional language skills will be an asset

·         Excellent communication ability including written and oral presentation skills.

·         Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs

·         Ability to think in creative and innovative ways

·         Ability to transmit information.

·         Strong Critical and analytical skills are a must to perform quality control and audit procedures

·         Strong PC knowledge including related PowerPoint/Excel/Microsoft and  CRM systems

·         Natural ability to work collaboratively with others and a communication style that is open and transparent

·         Work with remote team(s)  

·         Adaptable style that is comfortable within a high-energy, action-oriented culture

·         Independence of judgment, constructive approach to challenges and collaborative way of addressing issues, aiming at constructive solutions’ finding

·         Proactive approach in addressing issues issues long-term and implementing long-lasting solutions;







QA Analyst and Trainer with French
Conduent
  • Iași

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