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IT Service Desk with French

Poziții disponibile: O poziție
Shared Services

What you will be doing:

* Respond to requests for technical assistance via phone or electronically
* Diagnose and resolve technical hardware and software issues
* Research questions using available information resources
* Advise user on appropriate action
* Follow standard help desk procedures
* Administer help desk software
* Redirect problems to appropriate resource
* Identify and escalate situations requiring urgent attention
* Track and route problems and requests and document resolutions in knowledge base
* Stay current with system information, changes and updates
* In order to cover the users working time it might be necessary to work in shifts
Who you are:
* You have min. 1 year work experience in IT support positions
* You have strong Windows OS and MS Office skills
* You have customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
* You have analytical skills (ability to analyze and synthesize
* You are team-player and you manage time and workload effectively
* You have English + French - advanced level
* IT / Technical University degree - would be a plus

Steelcase Service-Desk process relies on a Single Point Of Contact process (SPOC process) where any Service-Desk customer within EMEA area will contact Steelcase Service-Desk to submit any IT-related incident or request.

IT Service Desk with French
  • Cluj-Napoca

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