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Operations Executive - German speaker

Poziții disponibile: O poziție
1386
1
FULL-TIME
Turism
Târgu Mureș
Jac Travel

Job Purpose

To achieve successful and profitable operation of all groups handled
To deliver the ultimate customer experience by putting the client at the heart of the business

Key Responsibilities

Operations

To adhere to all procedures and systems as determined by the Customer Delivery Manager.
To ensure the smooth operations of all groups . booking all services, issuing vouchers, invoicing clients.
To negotiate with suppliers to obtain the best possible rates, liaising with the Product team when necessary
To achieve customer excellence by taking all necessary steps to ensure the success of the tour
To develop good relationships with all clients and suppliers.

Financial

To maximise profit margins on all tours and sell additional services whenever possible
To ensure invoicing is completed at the correct time respecting the payment terms of the client
To resolve supplier invoice queries within the agree time frames
To ensure the financial details of all bookings are accurate and up to date in the system

Product Knowledge

To require an in depth product knowledge by participating in relevant FAM trips and undertaking independent visits as necessary.
To increase knowledge of Europe products including accommodation, visitor attractions and restaurants

Client Knowledge

To understand the needs of the clients and the market in which the department is operating, obtaining this information through in-house sources, senior staff and Sales & Account Development teams
To oversee clients in partnership with the Account Development Executives and feedback on any issues

Other

To provide emergency cover outside office hours as required
To assist the management of the Groups Division as required

Person Specification

ESSENTIAL

Qualifications and Knowledge

Fluency in English and Italian/Norwegian/German/French
Exceptional customer service skills
Results driven with a positive outlook and can-do attitude
Highly accurate , able to demonstrate attention to detail
Well-developed written and verbal communication skills
Excellent organisational skills
Ability to make decisions and to work on own initiative and in a team
Can demonstrate our brand values of Imaginative, Knowledgeable and Responsive
A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet

DESIRABLE

Qualifications and Knowledge

Comprehensive industry knowledge
Experience of the long haul market

Operations Executive - German speaker
Jac Travel
  • Cluj-Napoca

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