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Utility Bill Analyst

Poziții disponibile: O poziție
142
0
FULL-TIME
Servicii & BPO
Accenture

Candidatul ideal

University degree;
Fluency in English;
An organized, detailed and methodical approach to task management;
Previous work experience – nice to have
The ability to identify problems and resolve them swiftly;
Good communication skills and team player
Knowledge MS Office, basic-intermediate Excel Knowledge

Descrierea jobului

Responsible for new business on-boarding coordination of contract for Bureau Services products;
Activate, collect and archive customers' bill from suppliers' websites as well as directly from emails and
faxes;
Input regularly in the JEM/Optima application the bill information required by the process ensuring right level of precision in this activity and within agreed timescales;
Provide support in validating the bills, following the processes linked to this and activity reporting the results to the Bureau Account Managers on a regular basis;
Help resolve queries on the bill when required depending on the SLAs of the customers;
Report regularly to the Bureau Account Manager in the customer bill cycle on the set up and validation
status;
Verify and update the availability of bills and the customer bills based on the internal customer priority list;
Gather details from the service delivery team to maintain the client manual and update the manual at
regular intervals;
Verify and update templates on energy regulations, charges, indexes and taxes to ensure accuracy and quality;
Assist the Bureau Services Manager with specific projects, service improvement initiatives and other duties
as required;

Utility Bill Analyst
Accenture

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