Mobile menu

Utility Bill Analyst

Poziții disponibile: O poziție
Servicii & BPO

Candidatul ideal

University degree;
Fluency in English;
An organized, detailed and methodical approach to task management;
Previous work experience – nice to have
The ability to identify problems and resolve them swiftly;
Good communication skills and team player
Knowledge MS Office, basic-intermediate Excel Knowledge

Descrierea jobului

Responsible for new business on-boarding coordination of contract for Bureau Services products;
Activate, collect and archive customers' bill from suppliers' websites as well as directly from emails and
Input regularly in the JEM/Optima application the bill information required by the process ensuring right level of precision in this activity and within agreed timescales;
Provide support in validating the bills, following the processes linked to this and activity reporting the results to the Bureau Account Managers on a regular basis;
Help resolve queries on the bill when required depending on the SLAs of the customers;
Report regularly to the Bureau Account Manager in the customer bill cycle on the set up and validation
Verify and update the availability of bills and the customer bills based on the internal customer priority list;
Gather details from the service delivery team to maintain the client manual and update the manual at
regular intervals;
Verify and update templates on energy regulations, charges, indexes and taxes to ensure accuracy and quality;
Assist the Bureau Services Manager with specific projects, service improvement initiatives and other duties
as required;

Utility Bill Analyst

Alte evenimente