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Channel Sales Support

Poziții disponibile: 5 poziții
161
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FULL-TIME
Inginerie & Informație tehnologică
Cluj-Napoca
Vertiv

Responsibilities:

  • Create Configure 1 sales quotes together with field and inside sales;
  • Raise Special Price request in sync with sales resources;
  • Create and maintain reseller package/order package for market unit orders (order F46 from and other documents);
  • Supervision/follow up pre/post sales administration through to successful delivery;
  • Ensure customer satisfaction throughout the sales process;
  • Process the lead through the different stage of the CRM and make a visit appointment for sales representatives;
  • Externally accessible by customers mainly for inquiries about orders (goal to respond to all customer inquiries same day or within 24 hours);
  • Maintain and support the Channel price list and stock list, generate distribution list;
  • Provide support of Vertiv Partner Program for both external and internal customers;
  • Build and maintain link lists for all channel-relevant data (keep all customer facing material up to date);
  • Maintain CRM customer data (Managed reseller flag, Vertiv Partner Program partner level, contact, parent account-subsidiaries relation and relevant stakeholders);
  • Enter new sales opportunities in CRM according to the selection criteria.

Requirements:

  • Education: Bachelor Degree;
  • Experience: at least 6 months in customer service, finance (Accounts Payable, Accounts Receivable, Customer Order);
  • Language skills: Fluent English; any other regional language would be a plus (French Spanish, German);

Key competencies:

  • Providing Customer Service: You put customers first in everything you do both internally and externally, to meet/exceed their expectations.
  • Communicating Effectively: You Express ideas clearly and concisely;  disseminates information about decisions, plans, and activities. You are willing and patient listener, open to feedback.
  • Drive and Sense of Urgency: You don't wait to be told, confidence to act. You see things through, gets VALUE-ADDED priorities done.

Channel Sales Support
Vertiv
  • Cluj-Napoca

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