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Dealer Applications Support Analyst

Poziții disponibile: O poziție
Shared Services
Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions. We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to have a better day at work.
We pursue innovation, strive for sustainability and develop insights in every part of our business.

Technical scope

The Software (EasyComS) is designed as a client-server system.
It contains an SQL database, third party-software such as graphic product configurator, report engine, electronic document management, web services supporting electronic Data interchanges.
The Software is running on standard Microsoft Operating systems: Windows Server 2008 or higher, Terminal server and/or Citrix.

Functional Scope
Software functions support international trades: currencies, languages for editing commercial and logistic documents in 32 languages and retailer’s organizations (Sales force, sales managers, order managers, logistics specialists, finance teams).
It also supports master data management, quote processing, sales order management from procurement, deliveries to customer billing and accountability (Accounts Receivable - Accounts payable).

Geographical Scope
The geographical scope of users is Europe, Middle-East and Africa (EMEA) region.
Steelcase develops and provides a Sales and logistics management system to its dealers and subsidiaries in EMEA; there are more than 150 system instances and 1 200 users.
What you will be doing:

Technical support 
Software installation (client-server, TSE/Citrix)
System configuration and settings
Tests and validation of software releases
Software license administration
Report customization
Assistance to Integrators during integration and migration projects
Creation and maintenance of procedures

Functional support
Provide functional guidance for the tool
Provide functional assistance on projects requiring customization, changes and training on specific initiatives
Deliver trainings & demos of the tool 

In addition to technical and functional support, you will also have to perform the following activities linked to catalogue management:
Test of new catalogue installations
Assistance on catalogue installation and settings
System configuration for new catalogues 

Who you are:
You are customer oriented (ability to listen)
You have good interpersonal skills both with internal and external customers.
You have analytical skills (ability to analyze and synthesize),
Teamwork (team spirit), managing time and workload effectively.

Good level of English and French is mandatory
Passion and interest for technical topics
Good communication and presentation skills
Willingness to learn and understand Windows servers and Citrix
Customer orientation
Dealer Applications Support Analyst
  • Cluj-Napoca

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