Amazon one the world’s leaders in e-commerce is looking for a talented Retail Operations Manager to support rapidly growing and evolving businesses. You will support the business by managing catalog managers who will in turn manage associates working on content management or catalog/ supply chain defects elimination. You will work directly with program teams, Retail teams and a variety of global internal businesses and outside vendors to drive operations goals related to Amazon Catalog across several countries.
You will support multiple operations teams that work on Amazon Catalog to update and improve the detail page of the products sold by Amazon or support in solve different types of errors. Duties may include, taking part in planning, organizing and directing the work of catalog managers or others, strategize and drive catalog managers to execute procedures on work received, to estimate time on new jobs received, to check accuracy / quality of the tasks delivered, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of the team is high. As an operations manager, you would be responsible for managing a team of around 50-70 associates and would have 3-4 catalog managers reporting into you.
Role and Responsibility:
Key Performance Areas: