Mobile menu
Profile

Remote Technical Support with German

Poziții disponibile:
154
0
FULL-TIME
Servicii & BPO
Iași
HCL Tehnologies

Who we are : -

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

 

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 143,900+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

 

Website  http://www.hcltech.com

·         USD 8.9 billion Revenue

·         We are spread across Over 140 Nationalities

·         Operating in 44 Countries

·         Employee Headcount of 143,000+ IDEAPRENEURS

 

Our Presence in Iasi, Romania.

 

Our Office in Iasi is based out Moldova Business Center, Palat Street No 1, Iasi (IS) - Romania, 700019

 

Committed to the region, HCL is now investing in a second global innovation center in Iasi and Sofia to nurture and empower 550 employees and offer innovative services through our deep technological capabilities and

innovative approach.

 

As we celebrate new beginnings in this region, we will transform the technology business landscape to deliver

world-class global business services that focus on digital shared services covering multiple industries, while providing benefits of right-shoring, language, talent and cost advantage to our customers

 

Job Opportunity -

Tier2 Technical Support Engineer With German

       Receive direct client contacts (e.g., via phone, video chat, web portal,  email), triage, and provide remote client assistance to solve the issue directly if possible

       Talk to client and understand client problem

       Use the knowledge base available to resolve client-reported problems

       Redirect calls to field engineering support if a field support visit is required

       Escalate to remote expert (Tier 3 / “deep dive” team in future model) as required

       Provide part prediction and/or working/troubleshooting directions for the field engineering team

       Need C1 Level of German Language expertise for the Job.  Fluent German would help interact and understand Customer better    

 

 Tier2 Technical Support Engineer With German

       Primirea de apelurie direct din partea clientului (de exemplu: prin telefon, video, mesagerie, portal web, e-mail), alocarea și furnizarea de asistență clientului la distanță pentru a rezolva problema direct, dacă este posibil. 

       Discutați cu clientul și înțelegeți problema; 

       Utilizați baza de informatii disponibilă pentru a rezolva problemele raportate de client. 

       Redirecționarea apelurilor către asistența tehnică de teren dacă este necesară o vizită de asistență la locatia clientului.

       Escaladați la nivelul urmator de expert (Nivelul 3 - echipa de analiza detaliata, in viitorul model), după cum este necesar. 

       Furnizați estimari ale componentelor si/sau indicatii/depanare pentru echipa de ingineri de teren.


Contact details - Feel Free to connect share your resume to us - Sreenath.vijayan@hcl.com


Remote Technical Support with German
HCL Tehnologies
  • Iași

Alte evenimente