Our French process team is expanding. We are looking for
International Business agents with excellent French language skills.
The main responsibility of our specialists is to manage and support our
business customers over email or phone.
You can do that, either as a back office agent or as a voice agent.
We are focused on the customer quality experience and not on quantity or
volumes.
Requirements:
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High school or Bachelor's degree;
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Fluency in spoken and written - French (B2/C1) and
English (B2/B1);
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Previous experience in customer support - nice to
have, but not mandatory;
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Very good interpersonal and client relationship
management skills;
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Very good communication skills;
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PC skills, with knowledge of Microsoft Office, MS
Excel & Word;
Responsibilities:
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The main responsibility is to manage email booking
requests for rail, hotel and car only for French customers B2B - back office or
voice;
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Processing all the requests using client specific
applications and any other systems/ tools required to complete the tasks;
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Following vendor related instructions as per the
information received from client point of sales;
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Communicating with client’s points of sales through
phone, chat or email to ensure timely processing of booking requests
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Sending booking confirmations/vouchers to the
concerned departments/client;
What do we offer?
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Competitive salary remuneration
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Attractive non-financial benefits package
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Bonus for French skills
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Bonus for performance
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Private medical insurance
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Lunch tickets
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Transport bonus-
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Full-time and indefinite employment contract
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Professional and continuous training
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Building a career within a multinational team.