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Customer Support - Rail - with French

Poziții disponibile: 3 poziții
Servicii & BPO
EXL Service

What are we looking for:

Very good knowledge of spoken and written French, at least B2+ level; 

       English communication skills; 

       Customer-oriented support and advice attitude to ensure customer satisfaction;

       Previous experience in customer support - nice to have, but not mandatory;

       Attention to details;

       Good MS Office skills;

       High school or bachelor's degree.


Essential Functions:

The main responsibility of this role is to manage online requests for rail, hotel and car bookings for French customers.

       Processing online requests for hotel, car and rail bookings for French customers using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.

       Handling incoming calls for customer servicing activities, providing extraordinary customer service.

       Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.

       Performing website troubleshooting support to customers.

What do we offer?

As a Customer Support Specialist in EXL, you will have the opportunity to work in a dynamic and multicultural environment. You will be part of a supportive team that values collaboration and encourages personal growth. We also offer:

       2-months comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system;

       Attractive, performance-based salary and benefits package;

       Meal tickets;

       Work from home/ transportation allowance;

       MedLife subscription; 

       Shift work Monday- Friday, from 8 a.m. to 6 p.m. Working schedule planned 8 weeks in advance;

       Access to e-learning platform (online trainings from various business areas).

      With us you can learn a completely new job and become a sought-after expert in the travel industry. We look forward to receiving your application! 

Customer Support - Rail - with French
EXL Service
  • Cluj-Napoca

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