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Senior IT Analyst with French

Poziții disponibile: O poziție
187
0
FULL-TIME
Servicii & BPO
Iași
Capgemini

POSITION PURPOSE AND SCOPE OF WORK:

  • Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported
  • Taking hot calls from 1st line incident handlers when advanced troubleshooting is required
  • Apply business and technical knowledge to meet resolution targets
  • Prepare training materials, scripts and organize/hold training process for new agents
  • Providing support and training for first line analysts
  • Acting as first point of escalation for the service desk in respect of technical support
  • Participate in technically demanding KG/ KT sessions on the Desk
  • Active Directory Management – Computer, User, Groups, ACL
  • Exchange Management Console – Mailboxes, DLs
  • Network connectivity troubleshooting
  • VPN Connectivity Troubleshooting
  • Remote Access User Management and Troubleshooting
  • Laptop/ Desktop Performance issues troubleshooting

​REQUIREMENTS:

  • Proficient in French (written and spoken)
  • Proficient in English (written and spoken)
  • Excellent verbal and written communication skills
  • Good relational and practical sense
  • Service oriented
  • Flexible, well-motivated team player, ability to work under pressure
  • Studies in computer sciences or an IT related field would be a plus.Technical skills (core)
  • Good knowledge and experience on the main Microsoft products and technologies: Internet Explorer: configuration & parameters; Outlook/Exchange Server; MS Office Suites
  • Good knowledge and skills on security aspects and tools (Firewall, Antivirus)
  • Good skills and experience on diagnostic methods for troubleshooting efficiency
  • Knowledge of: Active Directory services; messaging service; remote access services; networking

BENEFITS:

  • Attractive salary package
  • Meal tickets
  • Private Health insurance
  • 7card discoun
  • Other bonuses as per company policy
  • Significant development opportunities within the company
Senior IT Analyst with French
Capgemini

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