French & English IT Support - Night Shifts

SCC is the technology division of Rigby Group PLC, which enables people to do business by planning, supplying, integrating, and managing IT for leading European public and private sector businesses. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania, and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data center services, print management, and mobile devices.

Main Requirements:

• Excellent verbal and written communication skills in French.

• Proficiency in MS Office tools, including Word, Excel, and Outlook.

• Hardworking, performance-driven, solution-oriented, and team-focused.

• Basic technical support experience is advantageous.

• English skills are considered an asset.

• Availability to work 24/7 in shifts (Monday – Friday: 08:30-20:30, 20:30-08:30; Saturday &Sanday 09:00-18:00)

• Willingness to work full on-site from one of our offices in Romania: Iași, Bacău, or Brașov. Relocation bonus: 5,000 lei NET.

• Romanian citizenship is required.

Key Responsibilities:

• Make decisions using your existing knowledge base and your problem-solving skills for the initial diagnostics of the technical incidents.

• Put knowledge and training to work in resolving as many incidents as possible on initial contact.

• Prove attention to detail in recording and classifying all incoming technical incidents.

• Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found.

• Be part of the team and help your folks meet the service performance indicators.

• Make our customers and users have a great day after talking to you.

Step into an exciting opportunity! Embrace full on-site work from one of our vibrant locations in Romania—Iași, Bacău, or Brașov—and receive a relocation bonus of 5,000 lei RO NET.