Monitoring Analyst with French

 Ideal candidate:

• Good command of the French language, both written and verbal (at least B1 level);
• Previous customer service experience (specific service desk experience might be a plus);
• Attention to details;
• Autonomy in taking decisions;
• Responsible for actions taken;
• Quality driven;
• Organised person;
• Microsoft package – Word, Excel, Outlook.

Main responsibilities:

• Provide Desk Support to monitor WiFi alerts on SNCF trains;
• Triage incoming alerts using the Customer’s network monitoring toolset.

Incident management:

• Identification of the End User if taking a call;
• Logging of the Incident;
• Assign an individual reference number to each Incident;
• Record, track and update accepted incidents within the Incident management tool;
• Initial diagnosis of the Incident;
• Categorisation of the Incident;
• Prioritisation of the Incident;
• Escalation where required;
• Closure of the Incident.

What we offer:

• High quality external and internal technical trainings with a dedicated training department;
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:

Fixed benefits:

• Private medical subscription;
• Recommendation Bonuses for new team members;
• Work from home allowance;
• Transportation allowance;
• Easter/Christmas bonus;
• Free Bookster corporate library subscription;
• Career development opportunities;

Flexible benefits:

• Meal tickets;
• Vacation & cultural vouchers;
• Retail vouchers (eMAG, IKEA).