Citrix & Virtualisation Engineer

Ideal candidate

We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us as a Citrix & Virtualisation Technical Specialist.

Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and Operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to handle work with multiple customers and projects. Candidate must have experience of working in a large multi-client solution provider with a rapidly expanding customer base. Ability to Provide Technical guidance/leadership to 3rd/4th line engineers; leading by example at all times especially during major incidents. Ready to provide Out-of-hours escalation/support/leadership as required.

Skills
Essential:

• Minimum 5 years’ hands on experience supporting technical environments

An excellent understanding and practical knowledge within a number of the following technologies:

1. Cloud Technologies and Environments
2. Microsoft server products (Windows 2003 to 2012 R2)
3. VMware / Hyper-V
4. Advanced technical knowledge of Citrix technologies (XenApp, XenDesktop, Netscaler, App-V, AppSense, CAG, CSG, EdgeSight, Director, PVS/MCS, Thin Clients)

• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents

• Ability to work under pressure and to tight deadlines

• Excellent and demonstrable communication skills, both written and oral with strong presentation skills

• Ability to use the Service Desk tool to manage incidents/changes/problems tickets

• Ability to manage conflict/challenges within a working environment

Desirable:

• ITIL Certified or experience using the ITIL processes

• Experience of working in a multi-client solutions provider

Attributes of Successful Candidate

• Excellent hands on technical Expertise

• Determined, can-do attitude

• Ability to work on own as well as part of a team

• Attention to detail

• A good work ethic

• ITIL awareness

• Excellent organisation skills

• Professional and presentable at all times

• Ability to handle difficult and demanding customer environments

• Previous support experience with architecture in an enterprise class environment

Job description

Key Responsibilities

• This is a "hands-on" technical expertise position that requires senior level knowledge on Virtualisation and EUC technologies;

• Supporting the Virtualisation and EUC engineering team in the advanced troubleshooting of customer’s environments;

• Providing Technical guidance for Infrastructure team; 

• Managing incidents and problems appropriately within agreed service levels;

• Perform Technical root cause analysis on reoccurring incidents;

• Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer;

• Ensure technical documentation is completed and updated to professional standards;

• Identify Technical Problems and potential Service Improvements across customers Virtualisation and EUC environments;

• Log calls with third party vendors (MS, VMware, Citrix) and manage when necessary;

• Ensure correct configuration of all Virtualisation components and supported technologies, including, but not limited, to, VMware, Hyper V, Citrix all versions;

• Contribute to delivering Technical excellence across the Virtualisation and EUC team;

• Identify, Contribute and work towards the technical and service goals defined by DCS management;

• Required to participate in an on-call technical escalation process outside of UK Business

What we offer:

• High quality external and internal technical trainings with a dedicated training department.

• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

• Monthly benefits package:

• Fixed benefits:
• Private medical subscription 

• Work from home allowance

• Transportation allowance 

• Easter/Christmas bonus 

• Free Bookster corporate library subscription

• Flexible benefits:
• Meal tickets 

• Vacation & cultural vouchers 

• Retail vouchers (eMAG, IKEA)

Company description

Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).

We are SCC – great things happen when we work together!