Ideal
candidate
Experience and/or knowledge with at least 3 of the following 13 roles/technologies:
- Microsoft Exchange 2010, 2016
- Windows Server (all versions)
- Microsoft Hyper-V
- Microsoft Active Directory
(DNS,DHCP,GPO included)
- Microsoft Office 365
- Citrix
- Netscaler
- RSA
- VMWare (vSphere, ESXi, DRS,
HA)
- Email filtering (Mimecast,
Symantec Cloud, Websense Triton, SEG)
- Powershell scripting
- AV solutions (McAfee,
Symantec, Trend Micro, Sophos)
- MDM Technologies (Mobile Iron,
AirWatch, BES)
Technical Background: at least Service Desk Level 1 experience
Behavioural Skills
- Basic network skills;
- Must have very good customer
facing skills and be well presented;
- Must have an assertive,
confident, positive and a professional manner;
- Strong attention to detail in
logging support calls, updating call details and managing call closure;
- Excellent verbal and written
English communication skills, with a confident telephone manner;
- Strong multi-tasking
abilities;
- Able to work in a busy,
fast-paced and demanding enterprise environment;
- Flexible and adaptable to the
business demands.
Job
description
- Offers
Infrastructure Support for the customers managed by the DCS Critical team;
- Ensures the daily maintenance
of the clients' infrastructure;
- Analyzes the tickets generated
by the SCC monitoring systems as well as the escalated ones from the
Service Desk;
- Keeps all assigned tickets up
to date;
- Accurately documents each
ticket related to the actions taken and the next steps to follow;
- Takes ownership and
responsibility of all tickets assigned to him;
- Helps in delivering and
implementing new projects to customers, according to assigned requirements
and tasks;
- Creates and maintains
up-to-date work procedures and instructions;
- Works closely with colleagues
and other departments to deliver successful services at the highest
standards;
- Works in accordance with
existing SCC standards, procedures and processes, in addition to the
internal policies;
- Plans, raises, presents and
implements changes for the customers in support;
- Reviews incidents and problems
over a limited period of time and proposes long-term solutions.
What we offer:
- High
quality external and internal technical trainings with a dedicated
training department.
- Reimbursement of certificates
and tuition fees for qualifications that are part of your individual
training and development plans.
Monthly benefits
package:
- Fixed benefits:
- Private medical allowance
- Work from home allowance
- Transportation allowance
- Easter/Christmas bonus
- Free Bookster corporate
library subscription
- Flexible benefits:
- Meal tickets
- Vacation & cultural
vouchers
- Retail vouchers (eMAG, IKEA)
Company
description
Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated
business with interests in aviation, airports, hotels, property development and
financial services.
What we do
We enable people to do business by planning, supplying, integrating and
managing IT for leading public and private sector businesses across Europe. We
serve over 2500 customers in more than 50 countries and operate out of 75
locations in the UK, France, Romania and Spain.
Our areas of expertise include hardware, software, networking, IT security,
Cloud, data centre services, print management and mobile devices.
Our mission: to make IT
work for our customers to improve the way they do business, deliver quality IT
solutions and services that change the way businesses do business, deliver
long-term profit to invest back into the business and nurture a winning network
of partners to create enduring value to our customers.
*Thank you for choosing to contact us. By sending your resume, you agree to our
processing of your Data for recruitment purposes (where Data refers to your
personal information such as your name, phone number, email address and your
resume). We assure you that your Data will be used for recruitment purposes
only, for a retention time of 5 years or until you decide to withdraw your
consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may
contact us on the same e-mail address to exercise any of the rights granted by
GDPR (Regulation 2016/679).