Remote Service Desk Analyst with French

Ideal candidate:

• Excellent verbal and written communication skills in French;
• At least medium level of English;
• Usage of MS Office and MS based applications; 
• Hard working, performance driven, solution oriented, team centric; 
• Available to work business hours in shifts between 08.00 and 21.00, Monday to Friday;
• Basic technical support experience is considered advantage.

Main duties:

• Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
• Put knowledge and training to work in resolving as many incidents as possible on initial contact;
• Prove attention to details in recording and classifying all incoming technical incidents;
• Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
• Be part of the team and help your folks meet the service performance indicators;
• Make our customers and users have a great day after talking to you;
• Learn, grow and have fun!

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:

• Fixed benefits:
• Private medical subscription
• Work from home allowance
• Transportation allowance
• Easter/Christmas bonus
• Free Bookster corporate library subscription

• Flexible benefits:
• Meal tickets
• Vacation & cultural vouchers
• Retail vouchers (eMAG, IKEA)

Company description

Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).

We are SCC – great things happen when we work together!