Customer Care Representative English

A leading Business Process Outsourcing (BPO) & Customer Experience company is launching operations in Iași – and we're building our very first local team! If you're passionate about helping others, speaking English fluently, and want to work in a modern, international environment, this is your opportunity.

 

What You'll Do

As a Customer Care Representative, you’ll be the voice of our client, offering informative support and problem-solving assistance to customers across English-speaking markets.

? Manage inbound calls (approx. 90%) and occasional outbound follow-ups
? Offer clear, friendly, and professional support
? Handle inquiries, resolve issues, and escalate when needed
? Work with CRM tools to log interactions accurately


Who We're Looking For

We're growing a diverse and motivated team, including:

✅ Entry-level candidates
✅ Mid-level professionals (1+ year in customer care, BPO, or similar roles)

You should have:
✔ English level B2–C1 (spoken & written)
✔ Strong communication and interpersonal skills
✔ A proactive, solution-oriented mindset

What We Offer
? Paid training (7 weeks, in start groups of 15–17 people)
? Friendly, international work environment
? Growth and learning opportunities in a respected global company
? Work schedule in rotating shifts between 10:00 and 22:00 (e.g. 10–18, 11–19, 12–20, 13–21, 14–22)
? Saturday shifts (11:00–19:00) on rotation, depending on workload; Sundays are always off