Service Delivery Assistant with English

Ideal Candidate

• Excellent customer service skills
• The drive and hunger to learn
• Proactive, independent worker
• Attention to details
• Autonomy in taking decisions
• Responsible for actions taken
• Quality driven
• Organised person
• Adaptability
• Working under pressure
• Excellent command of the English language, both written and verbal
• Microsoft package – Word, Excel, Outlook

Job Description:

Sales Support/Project Support

• Provide administrative support for quotes, orders, projects and ad hoc purposes
• Provide assistance for provisioning/delivery queries

• Engineer management – Inbound calls and appointment setting.
• Process orders in line with our supplier procedures (data, mobile, cloud products)
• Correctly update our internal ordering system
• Correctly maintain customer/carrier/internal communication via ticketing tool in accordance with SLAs agreed
• Complete customer reports as requested
• Complete welcome calls to ensure all mandatory details for order placing process are fulfilled
• Attend conference calls (customer, carrier/supplier and internal) and capture actions

• Chase customers to confirm/accept certain costs
• Manage cease requests
• Provide assistance to Finance for billing disputes and other cost inconsistencies

Company description:

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe.

We serve over 2,500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.