Opportunities in Renewals and Customer Success (Various Languages) - Hybrid Work

Why choose Veeam

Renewal's goal is for Veeam's customers to experience the highest level of success with their backup and cloud data retention requirements. In every customer interaction, we focus on our customer's product experience, keeping them up to date with our technical support vehicles and helping them take advantage of our latest product releases. The Veeam Renewals Team sells our renewals services through our partner channel community, while ensuring our customers are successful with Veeam products. 

You can join on one of our Renewals and Customer Success opportunities:

The Customer Success Representative – CSR - is responsible for the renewal of customer contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The CSR is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The CSR is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products.  This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

Reactivation Representative is a critical member of the Veeam Team, working closely with Renewals, Customer Success, Marketing, Inside Sales Representatives, Veeam Engineers, and field-based Account Managers covering the Enterprise and Commercial segments.  The Reactivation Rep will be responsible for contacting accounts that have canceled their renewal or subscription. Their primary role will be to engage and prospect decision makers to re-open and win back former paying accounts.

The Channel Business Developer  Renewals Sales (CBD) is a high visibility role whose core competencies include excellent communication skills, strong customer relationship management skills, strong negotiation skills & account strategy. The CBD is responsible for maintaining a high level of partner satisfaction by successfully leveraging Veeam’s solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities shaping the customer’s journey with Veeam.

The Customer Success Manager (CSM) is a high-touch, customer advocate responsible for ensuring that strategic Veeam customers are successfully leveraging Veeam’s solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities for the sales organization and increased number of references and/or case studies.

The Customer Success Systems Engineer (CS SE) will work in collaboration with Customer Success Representatives to conduct configuration reviews for the existing customers, will conduct live and virtual customer meeting presentations and demonstrations. The CS SE collaborates with the customer/partner to establish and translate business objectives into technical requirements. CS SE is also responsible for account management at a technical level to support upsell/cross-selling.

The Manager of Renewals Sales/ CSRs is responsible for building, managing and leading a team of Renewals Sales Representatives/ Customer Success Representatives and/or Associate Managers within a regional business segment by overseeing all activities related to retention of customers on maintenance contracts, upsell opportunities and consistently meeting or exceeding quotas.  In addition, this leader serves as a technology-focused sales professional who provides strategic business direction and technical vision across the region, and driving Veeam revenue through expert account planning, resource planning and allocation.  The Manager of Renewals Sales is also responsible for career planning and development of team members.

Requirements include but are not limited to:

• Bachelor’s Degree (a combination of education and experience will be considered)
• Exceptional verbal and written communications skills in foreign languages (for eg. English, Dutch, French, German, Spanish, Hebrew, Russian, Slovak, Italian, etc)
• Developing a solid working knowledge of virtualization-related subjects and Veeam Software products and link these features to the benefits they provide to our customers;
• Keeping track of new product releases (Veeam and competition) as well as marketing updates;
• Ability to find approach to different types of persons in order to establish positive and lasting relationships
• Ability to adapt to changes and to work in a fast-paced environment 

In Return You Can Expect:

·       To work with great team members, who are as passionate as you! 

·       To have an impact – you will contribute to our growth!

·       To have the autonomy and all you need to deliver the best results!

·       You will learn a lot and your professional development will be a priority!

·       You will contribute to Veeam’ s Culture.