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Customer Care with English - Cluj-Napoca

Poziții disponibile:
70
0
FULL-TIME
Servicii & BPO
Cluj-Napoca
SYKES

Candidatul Ideal

REQUIREMENTS

Advanced level of English 

Previous experience in Customer Service preferred 

Impeccable communication skills 

A calm, cool and level-headed attitude in every situation 

Excellent self-organizing skills 

A proactive approach and willingness to work on own initiative 

Ability to work under pressure, in order to achieve deadlines and KPI’s 

Ability to adapt to a continuously changing environment and procedures 

Knowledge of Microsoft Office Pack (Word, Excel)


Descrierea jobului

YOUR DAILY TASKS

Respond efficiently and effectively to all customers’ enquiries within given timescales 

Develop and maintain a full technical knowledge of the client’s products and services 

Deal with all correspondence as requested/required 

Accurately log all calls and in line with procedures 

Responsibly maintain and update all job-related administrative forms 

Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff


OUR BENEFITS PACKAGE

Paid professional technical training 

Monthly performance-based bonuses 20 RON/day meal tickets 

Private medical insurance Various discounts for restaurants, traveling etc. 

A well-defined career path with many opportunities to grow in different directions


Descrierea companiei

SYKES is now part of Sitel Group. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe, we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.

Customer Care with English - Cluj-Napoca
SYKES
  • Cluj-Napoca

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