Consultant, Order Fulfillment

We are looking for a Consultant, Order Fulfillment to join our team in Cluj-Napoca (hybrid). Our current opening is for a senior role with English, German would be a plus.

What You Will Be Doing:

• Collaborate with our dealers and customers as well as internal teams to ensure on time & complete delivery of orders.
• Handle the entire life cycle of an order/project, production scheduling & order amendments, delivery planning, logistics, export.
• Get early visibility on our customers’ projects pipeline to anticipate risk factors, mitigate them, create solutions with our business partners and influence business outcomes when needed for a perfect execution of our projects.
• Actively balance service excellence with cost awareness by making informed decisions & applying critical thinking.
• Track metrics and translate them into valuable insights to drive excellence in your day-to-day activity with dealers & customers.
• Share knowledge and offer coaching in different scenarios: pre-order meetings with sales/dealer, during project execution and delivery planning, train dealers on how to use Steelcase order management tools.
• Keep a critical eye regarding project execution, raise the issues faced and elevate for resolution.

Who You Are:

• A dedicated professional with relevant experience in related fields (production environments, business services, logistics).
• A good problem solver who can keep commitments.
• A visionary that can work transversely, meet objectives of delivering excellence to our customers.
• A good communicator who can build a strong network.
• A positive and active teammate with strong analytical capabilities, who easily deals with ambiguity and navigates business complexity.
• Self-motivated and eager to learn new things.
• A very good English speaker, German would be a plus.
• You have 3-5 years relevant experience.

What to expect in the first 6 months:

• Get familiarized with our strategy, company mission and values. Connect with your key customers and colleagues. Have markets assigned to you start working independently. Meet face to face or virtually with your key internal partners across Europe.

In 6-12 months:

• You will build trust with the customers in your assigned markets. Continue to expand your network an impact across the organization. Contribute to team success through continuous improvement initiatives.

Benefits

At Steelcase, we care about our employees and we want to recognize their effort through a significant package of benefits which includes fixed and flexible benefits (18.590 RON gross per employee/year).

Flexible benefits budget that can be spent on any of the following options:

• Reimbursement of your outside country vacation up to 6000 RON/year and vacation vouchers for Internal tourism
• Trainings and accreditation in accordance with your job description
• Reimbursement for public transportation or fuel
• Meal tickets
• Private pension
• Gift vouchers for special events according to the legislation: Christmas, Easter, 8th March, 1st of June
• Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.)
• Sports discounts for gyms, spa & relax, sport equipment and articles... and others.

Fixed benefits:

• 25-30 days of annual leave (depending on your seniority)
• Healthcare Subscription at Regina Maria: Expert Complete package
• Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000 RON
• Private Health Insurance with coverage for hospitalization and surgery costs up to 8000 RON/year
• Financial support for special life events
• Work anniversary and birthday kits
• Learning & Development opportunities via Udemy, EdX, internal trainings etc.
• Office perks: well-being initiatives
• A hybrid model of work and flexible program.

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Our Approach to Hybrid Work: At Steelcase, we have always believed that the office is our best place to work. Our workplace is designed to foster collaboration and engagement, providing employees with a space to do meaningful work that drives results.

Our employees balance two key principles:

• We expect the office to be our primary place of work because that’s where we gather to learn, teach, innovate, and host our clients. Being present together builds communities of belonging, enables strong teams, and helps us make meaningful progress.
• We also believe in giving people choice and control – over how, when and where they work to achieve commitments and deliver results, along with their wellbeing and personal needs. We trust employees to orchestrate their time and presence to best accomplish work, and what that looks like may change from day to day.

Levels of flexibility vary by role and team, and employees and their leader need to align on expectations of flexibility. Together we can help the world work better.