Account Operations Management

We’d like to invite you to design the future with us.

We’d like to invite you to become a member of our Steelcase team. Work for a global leader in one of our inspiring places we’ve ever created. Based in Cluj, Romania this position will focus on supporting Global accounts in EMEA to ensure account / project objectives are met. 

What You Will Be Doing:

Unassigned accounts:

• Develop account strategy aligned with client objectives and priorities.
• Develop and maintain client cross functional stakeholder relationships at all levels. 
• Aligning on response 
• Identifying and owning project opportunities on accounts, including tender submission, post-delivery, and after-sales requests.
• Delivering sales target against assigned Accounts. 
• Maintaining SalesForce accurately – Stakeholders, Forecasting etc

Account Management -Supporting the EMEA GCC business as required with:

• Deliver tender submission, post-delivery, and after-sales requests
• Develop the operations plan, including project schedule, and activity list 
• Navigate internal Steelcase resource and capabilities to best solve our global client needs
• Working closely with internal stakeholders to ensure all requests are responded to in an efficient manner 
• Co-ordinate with cross-region resources for the required outputs
• Mock-up co-ordination for GCC clients and opportunities
• Lessons Learned (share with the broader teams)
• Close collaboration with GCC team and understanding the objective and priority of work or requests
• Build and maintain key client relationships to collaborate with impact with multiple influencers and decision makers (A&D, Real Estate, Contractors, Service providers, consultants…)

Your future team:

Our Global Client Collaboration team within Steelcase provides a unique form of global workspace solutions to our top customers. Blending strategy, user-needs evaluation, storytelling and workspace application development, our teams enable the world’s largest global companies to get the best out of their employees by creating a compelling, user-centric workspace. 

Who You Are:

We are looking for outstanding team players who not only embody all the hallmarks of a great Account Operations Manager but are also eager to:

• Lead on designated non-assigned GCC Accounts
• Provide support, monitor, and work in conjunction with the GAMs
• Coordinate outputs of project stakeholders to deliver a consistent, positive experience to GCC clients
• Share key account information and strategic intent with our internal Steelcase teams, to collectively solve for our GCC clients' needs
• Bridge the gap between our GCC Clients' needs and internal resources, knowledge and processes that exists internally.

Required Skills

• Self-starter committed to excellence with outstanding organizational and time management skills. Able to operate from broad objectives with minimal direct supervision. Willing to accept responsibility for results. 
• Strong business acumen and understanding of workplace critical issues. 
• Project management skills for coordination of large projects using a multi-disciplined team approach.
• Knowledge of the Steelcase policies, products and services would be an advantage.  
• Demonstrated ability to build and maintain key relationships to collaborate with impact with multiple influencers and decision makers.
• Fluent in English. One other international language would be an advantage
• Strong personal soft skills such as empathy, listening, mirroring, and communicating in different methods dependent on individual preferences.

Required experience

• Business/related degree or equivalent experience required. 
• Requires a minimum of 2+ years’ experience in a B2B sales environment.

Benefits:

At Steelcase, we care about our employees and we want to recognize their effort through a significant package of benefits which includes fixed and flexible benefits (16.175 RON gross per employee/year).

Flexible benefits budget that can be spent on any of the following options:

• Reimbursement of your outside country vacation up to 4.500 RON/year and vacation vouchers for Internal tourism
• Trainings and accreditation in accordance with your job description
• Reimbursement for public transportation or fuel
• Work from Home financial support (160 RON/month)
• Meal tickets
• Private pension
• Gift vouchers for special events according to the legislation: Christmas, Easter, 8th March, 1st of June
• Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.)
• Sports discounts for gyms, spa & relax, sport equipment and articles... and others.

Fixed benefits:

• 25-30 days of annual leave (depending on your seniority)
• Healthcare Subscription at Regina Maria: Expert Complete package
• Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000 RON
• Private Health Insurance with coverage for hospitalization and surgery costs up to 8000 RON/year
• Financial support for special life events
• Work anniversary and birthday kits
• Learning & Development opportunities via Udemy, EdX, internal trainings etc.
• Office perks: fruits & goodies in the office & well-being initiatives
• A hybrid model of work and flexible program.

Why People Choose to Work with Us:  

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. 

Who We Are:

Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more.

We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly-traded company with fiscal year 2021 revenue of $2.6 billion.

What Matters to Us:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com. 

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. 

If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.