Currently we are searching for an Account Manager. You will be reporting to our Head of Customer Experience and hold responsibility over building strong and productive relationships with our clients.
What you will be doing:
Relationship management with onboarded customers who have a dedicated account manager assigned
Account support
Transaction issues & transaction compliance support (requesting customer information for AML officers)
Compliance audit support (requesting customer information)
Meeting KPIs
Customer feedback management with Product team
Testing customer transaction increase initiatives developed by TL
Requirements:
Ideally, have 1+ years of experience in customer success/account management/onboarding
Care and empathy for the customer and their experience and willingness to go above and beyond to exceed customer expectations
Always looking for ways to solve problems for customers and able to get the right people involved (across functions) to ensure solutions are quick and effective
Excellent organisational and time management skills
Able to prioritise effectively, work to deadlines and cope under pressure
Benefits:
Competitive base salary
Modern office in the center of the city
Hybrid working schedule on request
Dynamic start-up environment and international team