Billing Support Engineer

Orange Moldova is part of Orange Group with a total customer base of 252 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients life and to offer a unique experience to each client.

Orange Moldova is looking for a new colleague to fill in the position of Billing Support Engineer.

The objective is to provide operational support and maintenance for Billing and FMS applications/services/modules. Also you will be responsible to process trouble tickets related to Postpaid Billing, VAS and Prepaid services.

what you will be doing:

• provide support and maintenance for Billing and FMS applications and services in production while ensuring the commitment in terms of lead time for the intervention and reinstating the service.
• monitoring of Billing System procedures (including automates and scheduled tasks). Timely reporting and fixing of runtime errors under reduced timescales, in order to ensure minimum Billing System downtimes.
• provide technical support for trouble tickets related to Postpaid Billing, FMS, VAS and Prepaid services.
• process tickets raised to Support team in an efficient and effective mode providing deep analysis and problem diagnosis.
• ensure that tickets are solved in specified terms, according procedure.
• perform analysis of system functionality in order to discover and prevent subscriber's complains.   
• provide support for creating new services and in opening new roaming agreements.

what we are looking for:

• university degree in Computer Science or similar
• excellent knowledge and experience in SQL
• basic knowledge of Oracle, PL/SQL
• basic knowledge of telecommunication systems
• knowledge and experience of Windows OS/Linux
• proficiency in Romanian, Russian and English

what's in it for you:

• unique learning experience in our company
• working experience with great potential for growth
• competitive salary
• benefits and compensations that you can discover on https://www.orange.md/?l=1&p=1&c=1&sc=5

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment. 

Send us your CV to resurse.umane@orange.md.

We will be happy to welcome you into a young and dynamic team!

Orange Moldova

Str. Alba Iulia 75, Chişinău, Moldova