ITSM Solution Engineer

Poziții disponibile: O poziție

322

FULL-TIME

IT & Software

Work experience: 7+ years
Domain skills: IT Service Management, Agile, DevOps, Knowledge Centered Service, ITIL
Tool skills: Jira Service Desk, Jira Software, Confluence, apps defined in reference solution (eg. Insight - Asset Management for Jira)

Entrepreneur mindset and ready to be part of exciting growth opportunities provided by Nagarro. Developer at heart with a strong focus to learn and implement the latest technologies around service management. A solution engineer must configure a solution defined by the solution architects, all the way to a production-ready solution. This includes adding data and all preparations needed for the solution to be used by all defined stakeholders.

The solution engineer is a true product expert who knows all details of what is possible and not, and even more important what is smart or not. The solution engineer should always challenge the defined solution, and work closely with the architect if new possibilities or constraints have come up that renders the defined solution ineffective in some way. The solution engineer typically has several years of experience in building solutions based on the product platform of choice.

Methodology skills: Should have some knowledge of requirements engineering to help verify solution design and be able to come up with alternative solutions when that is better. Should have some knowledge of testing and QA work to ensure implementation.

Should have some knowledge of process and workflow design.
Consulting skills: Should be comfortable participating in requirements and design workshops with customers. Should be able to present and demonstrate the solution to stakeholders. An ability to learn quickly and work independently.
Technical skills: Should have basic skills in scripting to be able to create advanced workflows and functionality using script-based apps (add-ons).

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