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Service Desk

Poziții disponibile: 12 poziții
IT & Software
Modular Services

Role Purpose:

This position will perform specific IT assistance and remote troubleshooting for specific IT systems and services of the supported customers. Track issues within software ticketing and resolve or route calls/tickets as necessary whilst providing excellent customer service.

What will you do

  • The Service Desk Engineer will support and manage the Customer’s Active Directory application and infrastructure system by providing.                                        
  • Will provide a service to support the Customers Operating systems (e.g. Win 7&10) within the physical and virtual environments and will be in line with the manufacturer’s guidelines        
  • Will provide support and will manage the Customer’s Microsoft Office applications            
  • May support and manage the Customer’s Office 365.                                   
  • Will provide support and will manage the Customer’s Microsoft Outlook, internet browser applications, printers & print system                    
  • The Service Desk Engineer will be responsible for installing and deploying applications to the Customer’s infrastructure and users.                                  
  • Will provide support and will manage the Customer’s folders and shared files (folder management)   
  • Will provide support for the agile working within the Customer’s environment. (Citrix, VPN, MFA)
  • Will provide support for the management of the Customer’s virtual private networks, mobile telephony service, mobile devices / Intune MDM, Oracle application (HR Portal)
  • Will be responsible for the Customer's security
  • Will provide support on CMS Document System - Imanage Filesite (all versions) both on local machines and backend                             
  • Will provide support on external sharing services (SFTP, GoodSync, EXTRANET)                            
  • Will provide support on all bespoke fee-earner applications                                   

What you need to own

  • Basic hardware Knowledge (e.g. cable management, computer components, remote control assistance) (CCENT)
  • BS/MS degree in Computer Science, Engineering or equivalent certified education
  • Microsoft Office Suite skills, especially in World, Outlook and Excel
  • Good knowledge of phone & online support and preventive maintenance
  • Good communication skills and ability to integrate and work in a team
  • Desire for continuous learning, an analytical mind and a positive attitude
  • Results-orientation and focus on meeting deliverable timelines
  • Fluency in English

What would be nice for you to know and have

  • Provide support for Bespoke applications, Antiviruses, Points of Sale, Cash Registers and Video Conferencing Systems (among others)
  • 3rd Part Management / Suppliers / Consumables knowledge in any of the tehnical areas (HP,Netapp,Citrix)
  • Knowledge of configuration and support of Microsoft Windows Operating Systems  ( Windows 7 &10, Android, iOS)                      
  • Certifications in any of the technology areas (MTA, MCSA, CompTia IT Fundamentals)
  • Customer-oriented and problem-solving attitude                                                                    
  • Certified in ITIL Fundation                                                                                             

Service Desk
Modular Services
  • Iași
  • Bacău

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