Technical Support

TECHNICAL SUPPORT

 REQUIREMENTS

·        High school + special technical course

or

·        Experience in working with production systems with responsibilities for technical support and workflow interventions (previous experience with xml is a plus)

As the current project for which we are recruiting is a dynamic one with multiple improvements to be implemented and with multi-cultural teams, one of the main requirements is to have an open-minded attitude: to be flexible, curious and to be pro-active.

General tasks

·        To make sure the documents are delivered to customer as per projects’ requests, to actively participate to the continuous improvement of the current workflow by providing and testing technical solutions (to communicate with development team and with production teams).

·        To use the available tools and to be in contact with multiple production teams to provide the best solutions from a technical point of view.

MAIN ACTIVITIES (the list is not exhaustive)

·        To offer technical support to production teams in handling problematic documents and making sure they are delivered in time and according to the procedures in place (xml interventions).

·        To analyze customer’s requests related to production and to provide and follow-up on the most suitable solutions: to analyze the quality check received from customer from a technical point of view, to create/follow-up on tickets for Dev team, to communicate with production teams to make sure the solutions are implemented.

·        To analyze and to suggest solutions to the technical issues that may occur during production:  issues with the reception/delivery of documents, incomplete/corrupted documents, documents/modules which do not behave as expected, etc.

·        To handle simple server issues (connection problems, space/archive issues)

·        To analyze and to actively participate to implementing potential evolutions of the workflow (requested by customer or internal improvements).

·        To test and analyze ongoing technical implementations.

·        Depending on company’s needs and once a certain experience is acquired, same profile of activities could be applied to other similar projects.

Required Skills

1. Technical skills:

·        Knowledge of procedures and tools specific to the field of activity (Html or XML, document conversion, typesetting, workflow, log analysis)

·        Ability to develop technical and functional connections in the work environment

·        Ability to analyze and synthesize technical and organizational information

·        Ability to comply with complex methodological processes

·        Excellent qualities of analysis, synthesis, and organization

2. Personal skills:

·        Adaptability and flexibility

·        Autonomy on tasks

·        Ability to analyze and synthesize

·        Ability to work in a (remote) team

·        Quality of work, the sense of quality of the provided service

Special mentions

To make sure the company offers the best possible training, the recruited person will travel to France (to Mayenne office) for a limited period (one or two months) and spend time with the team.  

Although part of the team is working remotely, the position of technical support will be included in a team which already has 4 other members. Although their responsibilities are different, the team in Cluj will facilitate the integration of the new member.

Schedule: 9-17:30 or 18:00 with 30 min 1h lunch. In exceptional cases, the intervention after 18:00 could be required.

To ensure the continuity of the projects, the employee might be required to work during legal holidays in Romania.

The Luminess Group

Confidence | Audacity | Responsibility | Excellence

 As a major player in the French digital ecosystem, our teams combine expertise and broad business knowledge with robust technological know-how. Luminess relies on this alliance: technologies and business skills to offer solutions adapted to the evolution of our clients' needs and thus enable them to sublimate their customer promise.

BPO, AI, RPA, the automation of processes associated with human supervision throughout our workflows ensure a high level of satisfaction while respecting security and compliance rules.

 Luminess is a French mid-sized company with offices in Europe, North America, Africa and Asia and more than 1,500 employees.