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Junior Technical Account Manager

Poziții disponibile: 2 poziții
1076
2
FULL-TIME
IT & Software
Cluj-Napoca
Itiviti (ex Ullink)


Role Overview

As a Technical Account Manager you will be part of the Customer Operations team  responsible for the implementation, on-going support, and growth of a diverse set of client trading systems based in the US. Working closely with our engineers and product managers, you will help solve complex problems for our global customer base. 

On the client side, you will interact with both the traders and technical staff using Itiviti solutions. You will be part of a mission critical team with excellent exposure to fast paced, high-tech environments spanning trading solutions across various product types, exchanges and continents. 

This position is an ideal place to start your career in fintech at Itiviti. We value professional development and those successful in the role have opportunities to progress within the customer operations organization.


What you'll do:

  • Work directly with clients to help implement and use functionality
  • Technical troubleshooting systems together with the users, liaising with our engineering team on issues that require code changes.
  • Partner with IT staff at client sites to diagnose and resolve technical issues.
  • Examples: Setting up a solution to quote on a market, setting up volatility surfaces, delivering a solution for algo trading, etc.
  • Support the Itiviti sales team with new deliveries and new clients.
  • Collaborate with exchanges on new functionality and market upgrades.
  • Working US shifts: no later than 11 pm RO time (8 hours + 1 hour lunch break)


Requirements:

  • Bachelor's degree in Computer Science, Mathematics, Engineering, Economics, Physics or related discipline
  • Good communication skills 
  • An interest in working with customers
  • An interest in technology and finance
  • Problem solving skills
  • Basic knowledge of Linux
  • Be a motivated team player and well organized 


Desirable technical skills:

  • Familiarity with UNIX based environments
  • Familiarity with major programming languages like Java (even though the role is not a developer role)
  • Understanding of financial markets, exchanges and financial instruments (options, futures and stocks) 


Junior Technical Account Manager
Itiviti (ex Ullink)
  • Cluj-Napoca

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