Working closely with IT staff at customer sites to diagnose and resolve technical configuration issues;
Working directly with clients to implement key functionality - setting up a solution to quote on a market, delivering a solution for algo trading, etc.
Fault finding of complex trading systems ensuring clients are up and running in the market. Liaising with our engineering team on faults that require code changes;
Acting as the interface between the end users at the customer site and Broadridge Trading and Connectivity Solutions (BT&CS) Engineering team, collecting, analyzing and prioritizing issue reports and feature suggestions;
Responsibilities as the Customer Services Account Manager, ultimately ensuring customer satisfaction and continuous good communication;
Pay occasional visits to clients in Europe (visiting trading floors and technical staff) to understand their business, demonstrate new functionality and better diagnose system faults;
Assist customers in achieving desired business results using BT&CS products;
Optimize customer usage of the BT&CS products via training, tuning and consultancy;
Implement adaptations or enhancements to the BT&CS products to fulfill customer needs, such as development of trading strategies, custom pricing models, integration with 3rd party systems etc.
Perform Tbricks system back-end upgrades (command-line interface, mostly Red Hat installations) which includes preparation for the upgrade based on the release notes available and knowledge of the customer’s system.
Graduates from any technical University or a relevant work experience for 2+ years;
Basic understanding of Unix and command-line interface;
Basic understanding of network topology and main network protocols;
Fluent written and spoken English;
Excellent problem solver, good communication skills;
Customer-facing skills, comfortable to work in a support role, taking calls and emails from customers throughout the day, sometimes in a stressful environment;
Interest in finance and electronic trading solutions in particular;
Interest in technical skills and desire to work with Linux servers as it will be a daily routine;
Experience with electronic trading systems is a plus;
Hands on python knowledge is a plus;
Familiarity with Git and Lua programming language is a plus.