Technical Account Manager

Responsibilities

• Working closely with IT staff at customer sites to diagnose and resolve technical configuration issues;

• Working directly with clients to implement key functionality - setting up a solution to quote on a market, delivering a solution for algo trading, etc.

• Fault finding of complex trading systems ensuring clients are up and running in the market. Liaising with our engineering team on faults that require code changes;

• Acting as the interface between the end users at the customer site and Broadridge Trading and Connectivity Solutions (BT&CS) Engineering team, collecting, analyzing and prioritizing issue reports and feature suggestions;

• Responsibilities as the Customer Services Account Manager, ultimately ensuring customer satisfaction and continuous good communication;

• Pay occasional visits to clients in Europe (visiting trading floors and technical staff) to understand their business, demonstrate new functionality and better diagnose system faults;

• Assist customers in achieving desired business results using BT&CS products;

• Optimize customer usage of the BT&CS products via training, tuning and consultancy;

• Implement adaptations or enhancements to the BT&CS products to fulfill customer needs, such as development of trading strategies, custom pricing models, integration with 3rd party systems etc.

• Perform Tbricks system back-end upgrades (command-line interface, mostly Red Hat installations) which includes preparation for the upgrade based on the release notes available and knowledge of the customer’s system.

Your Profile

• Graduates from any technical University or a relevant work experience for 2+ years; 

• Basic understanding of Unix and command-line interface; 

• Basic understanding of network topology and main network protocols; 

• Fluent written and spoken English;

• Excellent problem solver, good communication skills; 

• Customer-facing skills, comfortable to work in a support role, taking calls and emails from customers throughout the day, sometimes in a stressful environment; 

• Interest in finance and electronic trading solutions in particular;

• Interest in technical skills and desire to work with Linux servers as it will be a daily routine; 

• Experience with electronic trading systems is a plus; 

• Hands on python knowledge is a plus; 

• Familiarity with Git and Lua programming language is a plus.