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Technical Account Manager

Poziții disponibile: O poziție
326
0
FULL-TIME
IT & Software
Cluj-Napoca
Broadridge

Responsibilities

  • Working closely with IT staff at customer sites to diagnose and resolve technical configuration issues;

  • Working directly with clients to implement key functionality - setting up a solution to quote on a market, delivering a solution for algo trading, etc.

  • Fault finding of complex trading systems ensuring clients are up and running in the market. Liaising with our engineering team on faults that require code changes;

  • Acting as the interface between the end users at the customer site and Broadridge Trading and Connectivity Solutions (BT&CS) Engineering team, collecting, analyzing and prioritizing issue reports and feature suggestions;

  • Responsibilities as the Customer Services Account Manager, ultimately ensuring customer satisfaction and continuous good communication;

  • Pay occasional visits to clients in Europe (visiting trading floors and technical staff) to understand their business, demonstrate new functionality and better diagnose system faults;

  • Assist customers in achieving desired business results using BT&CS products;

  • Optimize customer usage of the BT&CS products via training, tuning and consultancy;

  • Implement adaptations or enhancements to the BT&CS products to fulfill customer needs, such as development of trading strategies, custom pricing models, integration with 3rd party systems etc.

  • Perform Tbricks system back-end upgrades (command-line interface, mostly Red Hat installations) which includes preparation for the upgrade based on the release notes available and knowledge of the customer’s system.

Your Profile

  • Graduates from any technical University or a relevant work experience for 2+ years; 

  • Basic understanding of Unix and command-line interface; 

  • Basic understanding of network topology and main network protocols; 

  • Fluent written and spoken English;

  • Excellent problem solver, good communication skills; 

  • Customer-facing skills, comfortable to work in a support role, taking calls and emails from customers throughout the day, sometimes in a stressful environment; 

  • Interest in finance and electronic trading solutions in particular;

  • Interest in technical skills and desire to work with Linux servers as it will be a daily routine; 

  • Experience with electronic trading systems is a plus; 

  • Hands on python knowledge is a plus; 

  • Familiarity with Git and Lua programming language is a plus. 

Technical Account Manager
Broadridge
  • Cluj-Napoca

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