Service Management Analyst

Get to know us!

Ezlo's IoT platform delivers the connected services and infrastructure to help businesses launch and scale the new IoT solutions and features a wide range of products that make smart homes accessible to everyone. With nearly 50 combined years of experience in the home automation and IoT markets, the Ezlo family of brands - Vera, Fortrezz, Centralite and MiOS - has been united in a single platform and continues to deliver best-in-class solutions to homes and businesses in 60 countries worldwide. 

Responsibilities: 

As a Services Management Analyst, you’ll get exposure to new technologies in the IoT and Smart Home field while learning our new platform and assisting our most important worldwide customers and technical partners. You will also get to be part of a global team of coworkers between various US States, Colombia, Ukraine, Turkey, and Romania. This is a great opportunity for a recent I.T. Graduate looking to move up within an organization!

Position Responsibilities Include (but are not limited to) the following:

• Performs thorough data analysis 
• Troubleshoots technical issues which (may potentially) have an impact on the delivery of the company services.
• Works closely with the Director of Services, Project Management Team and Product Management Team to ensure customer’s expectations are met.
• Assists the Operations department with services-related processes (e.g. purchasing and provisioning sim cards).
• Assists the Financial team by gathering services data required for customer invoicing.
• Assists in managing internal services.

Desired skills:

• Technical person with bachelor’s degree (or equivalent work experience);
• Experience in preparing data using Google Sheets or Microsoft Excel;
• Very good communication skills - must speak and write fluent English;
• Strong problem-solving abilities;
• Experience in investigation, discovery and reverse engineering of software issues;
• Knowledge of Linux commands and ability to read and understand logs;
• Quick learner, patient, organized, sociable and team player;

• Cellular data experience;
• Wifi network experience;
• Z-wave/ZigBee/RF protocol experience;
• Data analytics;
• Experience in data visualization tools such as Kibana or Tableau;
• Python;
• MySQL;