Accounts Receivable Specialist with French/ Spanish/ Italian

Responsibilities

·                  Perform the day-to-day shared services collections function within the defined process standards

·                  Escalation management & performance reporting

·                  Proficiency in AR reporting including debtors aging, unapplied cash etc.

·                  Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger

·                  Communicate with customers via verbal and email communication

·                  Resolve open cases with haste to enable timely reporting

·                  Perform internal investigation to support customer resolution of identified issues

·                  Use experience to support team leads in decision making process surrounding aged collections from debtors

·                  Responsible for recording and performing internal investigation to support customer resolution of identified issues

·                  Liaise with internal teams to understand if accounts should suspended / reactivated

·                  Calculate overdue interest in dunning letters, based on customer type

·                  Prepare and pass non collectable debtors to litigation / third party team

·                  Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined in the Credit Policy

·                  Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required

·                  Resolve disputes by working with internal teams and/or the customer to verify information

·                  Assist in ad-hoc projects relating to the company

·                  Perform all other duties as assigned or required

·                  Continuously look for and create more efficient processes and implement improvements

Qualifications

·                  Fluent French/Spanish and English is essential

·                  3+ years experience in collections / customer contact experience & call quality audit

·                  Experience working with a large, global finance team or BPO firm is an advantage

·                  Strong relationship management skills and ability to influence decision-making among senior stakeholders within a matrixed environment

·                  Strong financial acumen and analytical thinking

·                  Strong working knowledge of SAP S4 accounts receivable capabilities

·                  Highly motivated and detail-oriented with an ability to take ownership and multi-task

·                  Proven success in collaborating with external clients as partners

·                  Excellent communication skills with the ability to challenge & collaborate

·                  Demonstrated ability to work effectively both independently and as a part of a team

·                  Excellent Google suite & MS Office skills

What do we offer?

·                  Competitive salary remuneration

·                  Attractive non-financial benefits package

·                  Bonus for language skills

·                  Bonus for performance

·                  Private medical insurance

·                  Lunch tickets

·                  Transport bonus

·                  Full-time and indefinite employment contract

·                  Professional and continuous training

·                  Building a career within a multinational team.