1st. Level Support IT Service Desk with German

Due to our large growth as an IT service provider, we are looking for several full-time 1st-level support providers who are willing to work remotely and has a very high proficiency working with the German language. You will work in a pleasant environment with a very professional and supportive team.

Responsibilities:

• Receiving and processing IT support requests via phone, email, and chat
•  Processing, checking, and documenting of orders in a ticket system
• Provide first level support for all users with hardware, software, and application issues
• Ask customer targeted open-ended questions to quickly understand the root of the problem
• Properly escalate unresolved issues to appropriate internal teams
• Offer remote support to allocated users
• Manage users and rights in Active Directory
• Provide prompt and accurate feedback to customers

Requirements:

• Experience working in a similar position
• Experience maintaining direct contact with customers
• Experience working with ticket systems (Remedy, BMC, etc.)
• Very good knowledge of Windows 10 and Microsoft Office 365 suite
• Safe handling of Active Directory
• Knowledge of remote support (MSRA, SCCM, etc.)
• Good knowledge of network technology, VPN and current IT hardware as well as VoIP and printer environments
• Excellent communication skills in German (preferably at a C1 level of communication).
• Foreign languages of any kind an advantage, preferably English
•  Good communication skills

What we offer: