Customer Service Representative

Are you eager to take your career to the next level? If yes, we encourage your application for the Customer Service Representative role! 

In this position, you will have the capacity to handle high complexity orders and key customers. You will be entering and handling customer orders via the business systems accurately and in a timely manner while keeping the customers continuously updated on the status of the orders.

By joining us as a Customer Service Representative in Cluj-Napoca, this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities!

In This Role, Your Responsibilities Will Be:

• Ensuring the timely and complete entering of multi-BU orders in the ERP system
• Ensure efficient collaboration with technical support and outside sales managing speedy and knowledgeable responses that solve Customers problems.
• Providing awareness of customer complaints or any issues in the shortest lead-time. Escalates errors or mistakes as soon as identified, put the situation right and proposes correctives actions.
• Keeping the candidates informed at all times about all orders and provides accurate and on time answers to all queries regarding the ongoing orders
• Providing constant status updates to customers, informing customers about potential delays or issues related to the order
• Following up on orders to make sure they are produced, shipped and delivered efficiently

Who You Are:

You stay aligned with your goals and stay productive. You engage in collaborative planning. You convert ideas into actions and produce results with new initiatives. You solicit both input and discussion. 

For This Role, You Will Need:

• University degree
• Experience in the order management process or in a similar role, administrative or customer service.
• Proficient in English (verbal and written) 

Preferred Qualifications that Set You Apart:

• Experience in working with ERP systems (Oracle, SAP) is an advantage
• PC Skills: MS Office

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results