Technical Support Specialist

Your Tasks:

• Handling technical support cases through our system;
• Enter and maintain relevant data in the IT system;
• Support of planning FTTC/FTTH as copper or fiber optics jobs as well as planning of simple/copper jobs;
• Work in internal system to enter or maintain infrastructure information;
• Ensure timely completion of orders and monitor deadlines in the system;
• Compile the road safety documents with the help of geodata systems;
• Clarify property ownerships;
• Compose letters to municipalities and third party facilities with respect for given laws and prepare for mailing;
• Monitor deadlines and returns;
• Close cooperation with DTAG's PTIs; coordination/distribution of jobs (how much in which way).

Your Qualifications:

• Strong knowledge of MS Office programs and pronounced PC and IT affinity;
• Very good English (written & verbal);
• Knowledge of site plans/geoportals and handling complex programs similar to graphics programs would be a plus;
• Quick learner and very high willingness to learn;
• Analytical thinking and independent work;
• High customer and team orientation and reliability.