Covisian is Italian Leader BPO market in the contact center field. We stand out for our ability to offer highly innovative services that have a strong impact on customer care models, in the perspective of a continuous improvement of the Customer Experience.

Covisian was established in January 2016 through an initiative of the Aksia fund established from the merger of two historic enterprises in the sector: Visiant, specialized in end to end services, developed technologies and competences in the field of big data and analytics. Contacta, a consolidated enterprise operating in the sector, is well known on the market for its robust methodology and for its strong innovative skills in operating processes.

We support companies in the continuous improvement of Customer Experience providing responsive solutions in which the most sophisticated predictive analysis techniques enable innovative business models.

Five thousand professionals, supported by strict operational processes, manage customer relationships of well-known brands with the awareness of “holding the companies’ heart in their hands”.

We want to reinvent the BPO by introducing new business models established on sharing of objectives with our Partners. We want to be the point of reference of a profoundly different outsourcing approach where technology enhances people’s talent in creating relationships of value.