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Customer Relationship Manager

Poziții disponibile: 3 poziții

Role Profile:
• The customer relationship manager is the glue between Colt’s business and Colt’s customer
• Welcoming new customers into Colt and helping them to understand how best to work with us

• Doing what needs to be done to set up a new customer in our systems
• Ensuring that all stakeholders (sales, customers and delivery teams) are working together and kept fully informed throughout the delivery process
• Taking customer’s enquiries (for non-fault issues) and resolving these or passing on to back office resolver group – retaining ownership of resolution and communications with the customer throughout
• Educating customers about our systems, tools and processes
• Acting as a point of escalation and resolution if existing processes fail to deliver as they should
• Managing some sales and contract renewals
• Supporting the measurement of customer happiness and driving customer satisfaction upwards.

• Supporting sales colleagues to create smart account and service development plans for existing customers
• Coordination of pricing, quoting and ordering activities to make sure everything is done fast and right and that customers are kept up to date through the process
• Creating “clean” orders that help customers get the exact service they need – for new orders and modifications to existing services

Skills & Experience:

• At least 1/2 years experience in a role that deals with customers
• An understanding of networking technologies and products
• Great written and verbal communications skills
• An ability to influence people at all levels to get what you need for your customers
• A passion for service
• Adaptable to ever changing customer needs

• Languages: English + German/French/Italian 

Customer Relationship Manager
Colt Technology Services
  • Sibiu

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