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Number Porting Administrator- German Speaker

Poziții disponibile: 4 poziții
53
0
FULL-TIME

Role purpose:

  • Contribute to customer satisfaction by providing honest and clear communication to the customer and showing proactivity.
  • Registering and documenting in the tools, ensuring the accuracy of the information. 
  • Scheduling and coordination of Number Porting’s with customers and other carriers for Colt's Voice products in good quality & within agreed SLAs
  • Verify the porting requirement raised by colt customers for various voice products like Voice line, SIP Trunking, Number Hosting, etc 
  • Initiate porting request with carriers/Local PTT & regularly follow-up to see the progress & finalize porting date. 
  • Notify COLT customers related to scheduling of their Number Porting request. 
  • Porting rejection management in coordination with customer & other carriers. 
  • Coordinate internally with various internal teams like Sales, Ordering, Configuration management, Project management etc whenever there is a requirement.
  • Update Colt’s main databases.
  • React to escalation as per business priority 
  • Attend regular calls with customers as applicable.


Key accountabilities:

  • Good communication skills, English & German (Verbal & Written both)
  • Good MS office or similar product know how ("Computer Literate") 
  • Willingness to learn and develop skills to learn multiple countries porting requests.
  • Customer service experience in multinational company 
  • Ability to deal with written customer requests – Strong customer satisfaction attitude 
  • Flexibility in order to absorb changes in processes and the company structure easily 
  • Ability to work on multiple cases simultaneously 
  • Flexibility to work effectively within a team, cross-team or individually 
  • Experience in working with order processing systems and ticket tools is an advantage.
Number Porting Administrator- German Speaker
Colt Technology Services
  • Sibiu

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