Number Porting Administrator- German Speaker

Role purpose:

• Contribute to customer satisfaction by providing honest and clear communication to the customer and showing proactivity.
• Registering and documenting in the tools, ensuring the accuracy of the information. 
• Scheduling and coordination of Number Porting’s with customers and other carriers for Colt's Voice products in good quality & within agreed SLAs
• Verify the porting requirement raised by colt customers for various voice products like Voice line, SIP Trunking, Number Hosting, etc 
• Initiate porting request with carriers/Local PTT & regularly follow-up to see the progress & finalize porting date. 
• Notify COLT customers related to scheduling of their Number Porting request. 
• Porting rejection management in coordination with customer & other carriers. 
• Coordinate internally with various internal teams like Sales, Ordering, Configuration management, Project management etc whenever there is a requirement.
• Update Colt’s main databases.
• React to escalation as per business priority 
• Attend regular calls with customers as applicable.

Key accountabilities:

• Good communication skills, English & German (Verbal & Written both)
• Good MS office or similar product know how ("Computer Literate") 
• Willingness to learn and develop skills to learn multiple countries porting requests.
• Customer service experience in multinational company 
• Ability to deal with written customer requests – Strong customer satisfaction attitude 
• Flexibility in order to absorb changes in processes and the company structure easily 
• Ability to work on multiple cases simultaneously 
• Flexibility to work effectively within a team, cross-team or individually 
• Experience in working with order processing systems and ticket tools is an advantage.