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Windows Support Analyst

Poziții disponibile: 2 poziții
153
0
FULL-TIME
IT & Software
CGF Romania

Support will include:

  • Management of end-user questions and requests on self-service portal.
  • Use of BMW internal develop knowledge databases to resolve MOWO related problems and services.
  • Management of Self-services portal services like "frequent asked question".
  • Retrieval of device, applications, and operating systems log files for troubleshooting
  • Investigate log files.
  • Divert complex MOWO user and devices issue to MOWO second line services.
  • Manage the Onboarding MOWO booth.
  • Promote MOWO services (Ambassador).
  • Manage Virtual walk-in sessions for MOWO end users.

Requirements

  • Experience troubleshooting skillset on remote devices.
  • Good working knowledge of Windows 10 OS and services.
  • Good working knowledge on command base tools like (Ping, Tracert, NSlookup)
  • Good working knowledge of Microsoft native security services (Defender).
  • Good working knowledge of Microsoft Office products (Office 365).
  • Good working knowledge of Microsoft OneDrive services.
  • Good working knowledge of Microsoft Outlook services.
  • Good working knowledge on peripherals setup, configuration and support.
  • Good working knowledge of Microsoft Active Directory.
  • Use of Microsoft Skype for business.
  • Use of Microsoft Teams.
  • Base working knowledge on Wi-Fi Networks and internet services.
  • Base working knowledge of DNS and DHCP services.
  • Base working knowledge of Hardware components and services.
  • Base knowledge of Microsoft Bitlocker solution.
  • Good customer communication skills.
  • Base MDM working Knowledge.

 Other Requirements

  • Good English skills (both oral and writing ) - German is a plus 

What we offer:

  • Benefits package: including premium healthcare subscriptions, meal vouchers.
  • Flexible working time because we value work-life balance
  • International environment

 

Windows Support Analyst
CGF Romania
  • Iași

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