Support Analyst - 24/7 Shift (Entry level)

A place for you!

Student, Graduate, Young Professional, or Expert

Support our team as an IT consultant as well as a software specialist for software development and software solutions. Become part of a flexible team and benefit from an interesting and profitable company that always has the needs of its employees in mind. We value flat hierarchies and satisfied employees who work for outstanding results for our customers. In addition to customer success, we also guarantee success for us and our employees.

Why would you choose us:

• Shift working schedule confers students more time in the weekdays for studies
• We offer continuous training and you will have the opportunity to increase your technical knowledge
• You have the opportunity in working in a large IT environment with multiple Technologies
• The chance to work as Microsoft and IBM certified partner
• The chance to evolve and grow into a young and agile organization
• Recognition and performance appraisals following defined company Objectives

What will you be doing:

• Work in shifts 12/24 - 12/48
• Working with Ticketing System (BMC Remedy)
• Resolving promptly the requests provided by the users/customers and provide feedback.
• Evaluate and solve technical problems.
• SQL database operations and maintenance
• Health Checks by running different scripts and procedures in special on Linux servers.
• Maintain and keep a knowledge database.
• Following defined procedures and apply them in solving different issues or requests.
• 24/7 Monitoring & proactive maintenance for the monitoring area using specific software and handling (Nagios, Grafana, Dynatrace, SCCM)
• Windows errors troubleshooting
• Software Distributions via SCCM (System Center Configuration Manager - advanced remote-control application) and deploying SCCM software packages Performing root cause analysis and identifying opportunities.

You’re a great fit if you have:

• Very good English skills (both oral and written) - German is a plus
• Ability to communicate and collaborate efficiently.
• Good organizational and decision-making skills.
• Comfort in dealing with challenging situations.
• Good eyes for details
• Good knowledge of relational databases, MS SQL / Oracle, MS Windows operating systems
• Ability to manage complex tasks in parallel.
• Ability to understand and prioritize the needs of the customer.
• High interest in continuous learning and development (new tools, technologies)
• Self-motivation to achieve consistently high-quality results.
• Out of the box thinking.
• Openness to share knowledge and best practices with the team.

What we offer:

• Benefits package: including premium healthcare subscriptions, meal vouchers.
• Flexible working time because we value work-life balance
• International environment