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HR Team Analyst with Polish

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HR Team Analyst with Polish



Your Role:


You will be responsible for dealing with all incoming HR service requests from Managers, Employees and HR Business Partners and 3rd party stakeholders in our business Operations Centers such as: updating systems, including payroll, creating documents and escalating non-standard requests to specialist teams for action.


Your Challenges:


  • Handle service requests (e.g. creation of employee documentation, payroll related queries, support in recruiting, etc) via Salesforce portal, email, chatter and/or phone and processing these using the Case Management Tool and/or relevant HR systems;
  • Create and manage the employee documentation including archiving;
  • Ensure SAP / HR Connect data entry of organisational management and personal administration;
  • Be the HR Systems first level support;
  • Handle payroll and employment related queries;
  • Ensure compliance with legal requirements for processing requests (e.g. Consent to Use of Data, Security Questions);
  • Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required;
  • Keep record of all open requests and regular follow-up until their completion;
  • Allocate requests with specific process/language/country requirements to the relevant colleagues as appropriate;
  • Create or request supporting documents required in processing service requests;
  • Run standard and ad hoc reports on request for customers and other HR Operations stakeholders


Your Qualifications:

  • Education: Degree level qualification, HR qualifications an advantage, but not prerequisite;
  • Language: Polish – Advanced; English – medium/advanced;
  • Experience: 0- 3 years’ experience in a relevant position;
  • Good customer service or HR knowledge;
  • Positive and proactive attitude, with resilience under pressure;
  • Excellent customer and interpersonal skills;
  • Microsoft tools: Word, Excel, PowerPoint essential;
  • SAP HR Connect/BW Reporting is a plus;
  • Experience of SAP HR BW, Payroll related systems desired.

HR Team Analyst with Polish
  • Cluj-Napoca

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