HR Team Analyst with Polish

HR Team Analyst with Polish

Your Role:

You will be responsible for dealing with all incoming HR service requests from Managers, Employees and HR Business Partners and 3rd party stakeholders in our business Operations Centers such as: updating systems, including payroll, creating documents and escalating non-standard requests to specialist teams for action.

Your Challenges:

• Handle service requests (e.g. creation of employee documentation, payroll related queries, support in recruiting, etc) via Salesforce portal, email, chatter and/or phone and processing these using the Case Management Tool and/or relevant HR systems;
• Create and manage the employee documentation including archiving;
• Ensure SAP / HR Connect data entry of organisational management and personal administration;
• Be the HR Systems first level support;
• Handle payroll and employment related queries;
• Ensure compliance with legal requirements for processing requests (e.g. Consent to Use of Data, Security Questions);
• Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required;
• Keep record of all open requests and regular follow-up until their completion;
• Allocate requests with specific process/language/country requirements to the relevant colleagues as appropriate;
• Create or request supporting documents required in processing service requests;
• Run standard and ad hoc reports on request for customers and other HR Operations stakeholders

Your Qualifications:

• Education: Degree level qualification, HR qualifications an advantage, but not prerequisite;
• Language: Polish – Advanced; English – medium/advanced;
• Experience: 0- 3 years’ experience in a relevant position;
• Good customer service or HR knowledge;
• Positive and proactive attitude, with resilience under pressure;
• Excellent customer and interpersonal skills;
• Microsoft tools: Word, Excel, PowerPoint essential;
• SAP HR Connect/BW Reporting is a plus;
• Experience of SAP HR BW, Payroll related systems desired.