Helpdesk Team Member

IT Helpdesk Team Member

Job description

The Helpdesk Team Member will be a part of a professional and service-oriented helpdesk team, working with diverse and cutting-edge technologies and will be responsible for providing IT support globally.

The perfect candidate would mix technical and customer service skills and be passionate about technology and helping people.

As a company spread over 22 countries, we offer an enriching working environment, in which you’d be able to experience challenging technologies and latest state-of-the-art platforms.

In this position, you will:

·        Provide IT support for our employees worldwide

·        Follow up with our employees and provide best-in-class service

·        Gain knowledge in cutting edge IT platforms, applications and infrastructure

·        Strong customer service and troubleshooting skills

·        Ability to communicate technical information, both verbal and written, to a wide range of end-users

·        Create and revise training materials, mentor new team members

Requirements

·        1+ years of experience with providing IT support

·        Experience with Windows 10, Office 365, Windows Servers, TCP/IP, Active Directory

·        Customer service oriented

·        Eager to learn and grow professionally

Platforms we use

·        Microsoft Windows Office 365, SharePoint, OneDrive, Skype for Business, Active Directory, SQL

·        Windows desktop and server operating systems

·        Cloud based applications: Salesforce, SuccessFactors

·        Networking, VPNs, remote access, IP Telephony

Required Languages

·        Fluent English (writing and speaking)

If you are willing to work in a good International Company and you correspond with the profile, please send a CV to: officemdc@gilat.com.

Note: Only CV’s written in English shall be taken into consideration!
Please indicate in the subject line of your e-mail the position you are applying for.