Cash Application Assistant with German

Description:

• Responsible for complex cash allocation activities
• Acts as an escalation point for the transactional teams
• Handles multitasking activities with a higher level of difficulty
• Acts as backup for the transactional teams
• Takes details and/or processes the assigned credit cards transactions
• Identifies and/or solves credit card payment issues
• Takes details and actions for processing the refunds by credit cards
• Identifies and prevents fraud attempts
• Solves customer account related problems received via the communication means available (telephone, e-mail) or directs them to the relevant departments
• Contacts the customers in order to obtain additional information regarding the payment received
• Allocates the money on customers’ accounts/ suspended accounts

Requirements:

• 9 to 12 months experience –cash application or similar backoffice/front office activities
• Attention to details, good analytical skill
• Good problem solving skills/time management
• Good organizational skills and business understanding
• Advanced systems training, advanced MS Office, database management
• Very good German and English level, another language (Spanish, Italian, French, Dutch) would be a plus

• SAP, JDE, ORACLE knowledge would be an advantage