We are looking for graduates or current computer science/ information systems/ management information systems students.
Fluency in English & French is a must.
Good analytical skills with attention to detail
Strong communication skills, customer-oriented, able to listen.
Good interpersonal skills with internal and external customers
Ability to analyze and synthesize
Demonstrate high work standards and initiative
Good knowledge of Microsoft Windows OS, and apps. MacOSx would be a plus
About the role
Determined period: 3 months, 6h/day
The EMEA Service Desk team is the Single Point of Contact for all Steelcase employees in Europe, Middle East and Africa (EMEA) that encounter IT issues in their day to day work. Solving as many as 85% of all the issues we process, we strive to deliver the best in class customer experience to our colleagues around the region. As for the remaining 15%, we handle those by working closely with other teams, specialized in diverse IT areas like Networking, Infrastructure, Databases, SAP until the job is done.
As an intern, you would have the opportunity to be exposed to IT trainings and a variety of issues that come across our table, and benefit during this time from the experience and support of a team of professionals. The abilities that will be acquired will be:
Advise user on appropriate action
Follow standard help desk procedures
Administer help desk software
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions in knowledge base
Respond to requests for technical assistance via phone or electronically
Diagnose and resolve technical hardware and software issues
Redirect problems to appropriate resource
Who We Are
Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions. We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to have a better day at work. We pursue innovation, strive for sustainability and develop insights in every part of our business.
Why People Choose to Work with Us
Let's start with the cool workspace – after all, that's our business. But that's just one of the ways we help people like you do their best work. We encourage curiosity and critical thinking, we embrace well-being in its broadest sense and we provide mentoring and inspiration at every step of your career journey.