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Service Desk Analyst

Poziții disponibile: 4 poziții
672
1
FULL-TIME
IT & Software
Cluj-Napoca
VOHKUS Technologies

Role overview

To provide extensive IT support for both internal and external customers. Must be customer focussed and able to interact with our customers to ensure high quality of service in a fast paced environment.

Job description

We are looking for a person with:

  • 1-2 years experience within the IT industry in a technical role
  • Available to work flexible shifts, including nights
  • Excellent communication and customer service skills
  • Experience of working in a Service Desk or Call Centre environment
  • Key skills in Microsoft technologies and core desired technical specialisation
  • Willingness to work out of hours as and when required
  • Can do attitude and willingness to perform support tasks
  • Understanding of ITIL principal

Technologies

Essential

  • Active Directory
  • Windows Server - 2012 and 2016
  • Windows 10

Desirable

  • Messaging - Exchange, office 365
  • Server Virtualisation - VMWare, Hyper-V
  • CITRIX

Key Responsibilities

  • To act as the first and primary contact point for customers.
  • To categorise and prioritise customer incidents and requests.
  • To resolve incidents and requests effectively, or to escalate to technical teams for resolution where required.
  • To accurately log incidents and requests, maintain call notes and keep customers informed at all the time.
  • To identify opportunities to offer new services to customers and to raise these with Vohkus Sales quickly and effectively.
  • To manage third-party suppliers to ensure that they observe their SLAs to deliver services to Vohkus customers.
  • To contribute towards team and services Knowledge Bases and training plans to continually develop new capabilities within the Service Desk team.
  • Taking personal ownership of task completion and delivering to required timescales
  • Provide desk-side support for Vohkus staff Visit the UK or other locations from time to time to provide on-site services or to attend Vohkus events
Service Desk Analyst
VOHKUS Technologies
  • Cluj-Napoca

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