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Operations Executive

Poziții disponibile: O poziție
1646
1
FULL-TIME
Retail & FMCG
Iași
Xerox

In the era of intelligent work, we’re not just thinking about the future, we’re making it. Xerox Corporation (NYSE: XRX) is a technology leader focused on the intersection of digital and physical. We use automation and next-generation personalization to redefine productivity, drive growth and make the world more secure. Every day, our innovative technologies and intelligent work solutions—Powered by Xerox ®—help people communicate and work better. Discover more at www.xerox.com . 

Purpose:

The Operations Executive is a shared services role identified to support asset management, billing and reporting activities to the IO business organizations.

He/she will have focus on the following:

  • Delivery of service that meets SLA and delights the customer
  • Developing strong relationships and teams
  • Supporting the achievement of productivity improvements
  • Contributing to service transformation


Scope:

  • The position is a support role with accountability for partnering with the account team to providing asset management, billing, reporting/analysis, driving standardization and consistency across aligned accounts.
  • The position interacts with internal stakeholders and with clients.

Operational Tower Specific

  • Billing and Meter Read Management – management of the customer billing process starting from the management of meter reads throughout the month and finishing with the creation of the invoice
  • Asset Management – Device management within Xerox specific tool suite (proactive database maintenance, system updates, MACDs, connectivity management, etc.). Organizing the logistics of machine moves - liaising with the LSP and client regarding delivery/removal of kit. Run periodic reconciliation between systems to ensure accuracy.
  • Reporting – Creation of customer facing management information packs for nominated accounts (SLAs, volumes, costs, incidents, etc.); Calculation of Service Credits for nominated accounts

Operational Tower General

  • Ensure an efficient operation of the service delivery unit by maintaining Xerox governance standards;
  • Manage escalations and offer assistance common issues
  • Carry out quality checks to ensure quality standards are maintained
  • Involvement in issue resolution for internal and external issues;



Main responsibilities:

  • Solves problems brought to their attention by the customer (internal or external);
  • Contribute to more efficient work processes;
  • Help creating and maintaining process documentation;
  • Supports achievement of contracted SLAs and KPIs;
  • Adherence to agreed processes;
  • Management of emails, phone calls to be done professionally and timely
  • General knowledge of Xerox’s structural workings and what we sell.

Candidate Background:

  • Language competency – good level of English;
  • Ability to convey concepts and ideas effectively to a variety of audiences;
  • Good communication skills both verbal and written;
  • Ability to liaise with clients;
  • Proactive approach and self-motivated
  • Ability to build strong relationships with remote delivery organization
  • Attention to detail;
  • Familiarity with relevant service offers is a plus
  • Understanding of workflow processes and ability to adapt
  • Strong IT skills - capable of using multiple Xerox systems following training;
  • MS skills – good level of Excel, knowledge of MS Access is a plus;
Operations Executive
Xerox
  • Iași

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