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Service Delivery Coordinator with English | French

Poziții disponibile: 5 poziții
Retail & FMCG

In the era of intelligent work, we’re not just thinking about the future, we’re making it. Xerox Corporation (NYSE: XRX) is a technology leader focused on the intersection of digital and physical. We use automation and next-generation personalization to redefine productivity, drive growth and make the world more secure. Every day, our innovative technologies and intelligent work solutions—Powered by Xerox ®—help people communicate and work better. Discover more at . 


  • Responsible for coordinating the steady state service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.
  • Delivering service that meets SLA and delights the customer
  • Developing strong internal and external relationships
  • Cost control through a proactive financial approach
  • Assisting the Service Delivery Manager in the transforming and growing the business

Main responsibilities:

  • Act as a customer and internal point of contact for assigned contracts
  • Be responsible for the effective co-ordination of external / internal queries / escalations
  • Ensure feedback from the client is sent to the management team to drive the improvement of services
  • Support of asset management database to agreed data quality levels
  • Carry out quality checks to ensure quality standards are maintained
  • Track the performance against SLAs and KPIs
  • Act as a centre of reference for Xerox systems
  • Responsible for coordinating end to end MACD Move Add Change Delete
  • Liaise between customer and Xerox Supply Chain and logistics teams.
  • Maintain a Process and Procedure manual
  • Plan Service Improvement, including Root Cause Analysis
  • Coordinate and gather Financial data for monthly billing reconciliation
  • Contribute to the P&L performance through cost control and innovation
  • Have general knowledge of Xerox’s structural workings and what we sell
  • Provide necessary support for contract change management

 Background, skills, experience and qualifications

  • Excellent communication skills
  • Ability to work collaboratively and lead in a fast-changing and flexible environment
  • Ability to prioritize activities and tasks effectively
  • Demonstrable ability to operate at prime customer contact level
  • Experience with cross-functional working
  • Advanced knowledge of the Office Package
  • Proven track record in the delivery of high quality customer service
  • Ability to work as part of a flexible, fast-changing environment
  • Fluent in English and/or French
Service Delivery Coordinator with English | French
  • Iași

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