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Application Support Specialist with German

Poziții disponibile: 2 poziții
187
1
FULL-TIME
IT & Software
Cluj-Napoca
Siemens

The applications supported by the team are used in most countries where Siemens has business, in various domains: HR, Business & Sales, Quality Management, IT & Support.

Your qualifications

  • Completed studies in business administration, computer science or comparable training / qualification
  • At least 2 years of professional experience
  • Strong work ethics, teamwork, customer focus and initiative
  • Excellent German and English written and verbal skills, from both business and technical perspectives
  • Demonstrated ability to learn customer support processes and techniques
  • Strong analytical skills and ability to solve problems
  • Ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups - is a plus
  • Prior experience supporting customers in use of application software and hardware problems - is a plus

Your new role

  • 1st Level Support for various applications
  • Address and resolve basic incidents and requests
  • Single Point of Contact (SPOC)
  • Logging all incoming enquiries into the respective ticketing system
  • Discharging/assisting 2nd Level team
  • SLA Reporting within regularly occurring Service Reviews
  • Completion of recurrent tasks: daily creation of user accounts in SAP and other systems
  • Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete

Application Support Specialist with German
Siemens
  • Cluj-Napoca

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