Customer Success Specialist - Online Platform

We're currently seeking #EnglishSpeakers to join our client's customer care department.

Our client is a reputable producer and seller of high-quality products that are used in everyday life.

Responsibilities of the position:

• Answer customer requests via chat messages/ phone calls;

• Willingness to search for required information from customer with a strong focus on solving client’s requests;

• Encouraging customer loyalty and promoting additional services or relevant upgrades;

• Manage inquiries related to new orders, modifications to existing orders, and other services with professionalism and efficiency.

Required skills:

• Very good communication skills: C1 English;

• Efficient time management and prioritization skills;

• Orientation towards results;

• Customer-oriented experience.

Additional information:

• Competitive salary;

• Work hybrid;

• Program: Mon-Fri: 9:00 - 17:30;

• Central Office Location.

Please send your CV at l.paterau@trenkwalder.com