Account Manager with German (fully remote)

We are looking for #GermanSpeakers to join our client's customer care department.

Responsibilities of the position:

• Answer customer requests via chat messages/ phone calls;
• Willingness to search for required information from customer with a strong focus on solving client’s requests;
• Encouraging customer loyalty and promoting additional services or relevant upgrades;
• Manage inquiries related to new orders, modifications to existing orders, and other services with professionalism and efficiency.

Required skills:

• Very good communication skills: C1 German;
• Presentation, feedback, debriefing skills;
• Ability to facilitate discussions in the sessions held;
• Internal/external customer orientation.

Additional information:

• Competitive salary;
• Remote work;
• Program: from Monday to Friday 10:00 to 19:00;
• Email: L.paterau@trenkwalder.com